Job Role: Retail Assistant
Location: The Hollies Farm Shop – Lower Stretton
Type of contract: Part-Time
Reports to: Farm Shop Manager
Retail assistants play a crucial role in ensuring excellent customer service and smoothstore operations, handling tasks from cleaning, sales support to inventory management.
Key Responsibilities
- Greet customers warmly and assist with their enquiries
- Provide excellent customer service; comfortable in engaging with customers
- Provide product information and recommendations
- Operate the cash register and handle payments accurately and efficiently
- Maintain clean, organised, and well-stocked shelves
- Maintain a clean, presentable shop, including entrance, floors and till areas
- Receive, unpack, and display merchandise
- Assist with stock control and inventory checks, highlighting shortages
- Handle customer complaints professionally and escalate when necessary
- Follow store policies, procedures, and health & safety guidelines
- Support promotions and sales initiatives
Skills and Qualifications
- Good communication and interpersonal skills
- Friendly, approachable, and customer-focused attitude
- Ability to work well in a team and independently
- Basic math and cash-handling skills
- Good time management and attention to detail
- To be comfortable to approach Senior members if you have any concerns
- Excellent teamwork skills; often work as part of a team, requiring collaboration with colleagues to meet store goals.
.
Working Conditions
- Flexible working hours, including weekends and bank holidays
- Standing for extended periods
- Fast-paced retail environment
Additional Duties
- Must be flexible to work weekends and across various sites within Cheshire
- Clocking in and out on time
- Must adhere to the Company handbook standards
- Maintain confidentiality at all times
Please refer to The Company handbook for further details on The Hollies Value and Standards / Code of Conduct.