Front of House Assistant

Job Role: FoH Assistant – Café Hollies

Location: The Hollies Farm Shop – Lower Stretton

Type of contract: Full-Time / Part-Time

Reports to: Manager – Café Hollies

Key Responsibilities:

Customer Service

• Greet customers warmly and provide a friendly, welcoming experience
• Take customer orders accurately and efficiently
• Answer questions about menu items, ingredients, and allergens
• Handle customer payments with care and accuracy 
• Resolve customer concerns politely and professionally

Food & Beverage Service

• Prepare and serve coffee, tea, and other beverages to company standards
• Serve food items in accordance with food safety and hygiene standards
• Restock displays, fridges, and service areas as needed

Cleanliness & Organization

• Maintain cleanliness of all cafe areas, including counters, equipment, indoor seating areas and external seating areas
• Follow health, safety, and hygiene regulations at all times, including wearing aprons, hair tied back, hand washing, no eating (hand to mouth)
• Assist with opening and closing duties, including Logit records

Team Support

• Work collaboratively with baristas and kitchen staff
• Follow instructions from supervisors and managers
• Support smooth daily operations during busy periods

Skills & Qualifications:

• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment
• Basic cash handling skills
• Good time management and attention to detail

Personal Attributes:

• Friendly, approachable, and positive attitude
• Reliable and punctual
• Willingness to learn and take feedback
• Flexible availability, including weekends and bank holidays

Additional Duties

• Must be flexible to work weekends
• Clocking in and out on time
• Must adhere to the Company handbook standards

Please refer to The Company handbook for further details on The Hollies Value and Standards / Code of Conduct.