Job Description
Position: Friesian Rooms Shift Leader
Reports to: Department Supervisor | Department Manager
Job Summary
The Takeaway Shift Leader supports the Department Manager and Supervisor in the daily running of a busy takeaway with indoor and outdoor seating. This role focuses on leading the team during shifts, maintaining excellent customer service, and ensuring smooth, safe, and efficient operations.
This is a hands-on role requiring strong communication, organisation, and a proactive approach in a fast-paced hospitality environment.
Key Responsibilities
Operations & Service
- Oversee day-to-day takeaway and front of house operations during shifts
- Create and communicate shift briefs to ensure smooth service
- Support opening and closing procedures as required
- Maintain high standards of customer service, food quality, and presentation
- Ensure compliance with HACCP procedures and completion of daily Logit reports
- Monitor stock levels, wastage, and communicate requirements to management
- Assist with stock checks, stock rotation, and date checking procedures
- Assist with deliveries, ensuring correct storage and basic checks are completed
- Carry out till reconciliation, cash handling, and banking procedures accurately
- Ensure all operational tasks and checklists are completed during shifts
Team Leadership & Support
- Lead, support, and motivate team members during shifts
- Provide clear direction and communication to ensure efficient service
- Support onboarding and basic training of new team members
- Allocate daily tasks during shifts to ensure smooth workflow
- Provide feedback to team members to support performance and development
- Assist with one-to-one conversations when required in the absence of the Supervisor or Manager
- Ensure team compliance with company procedures, food safety, hygiene, and allergen policies
- Lead by example through professionalism, attitude, and work standards
- Escalate staffing, performance, or operational issues to the Supervisor or Manager when needed
Customer Experience
- Deliver friendly, professional, and efficient customer service at all times
- Support handling of customer feedback and service issues, escalating where appropriate
- Ensure all customer-facing areas (indoor seating, outdoor seating, counters, entrances, and waiting areas) are clean, tidy, and well presented
- Ensure tables are cleared and cleaned promptly during service
- Monitor customer toilet areas and report issues to management
- Help create a welcoming and positive environment for all customers
Food Safety, Health & Safety
- Follow all HACCP, food hygiene, allergen, and health & safety procedures at all times
- Complete daily Logit reports, temperature checks, and all cleaning tasks as required
- Maintain cleanliness and organisation across all front-of-house and service areas
- Ensure safe food handling, storage, and preparation standards are followed
- Report any health & safety concerns or risks to management immediately
Stock & Operational Support
- Assist with monitoring stock levels, stock rotation, waste control, and stock organisation
- Ensure wastage is recorded accurately following company procedures
- Responsible for placing operational and same-day stock orders to ensure availability, supporting cost control and waste reduction
- Support accurate stock handling during deliveries and service periods
- Oversee opening and closing procedures and ensure operational standards are maintained
- Support efficient service during busy periods through strong communication and organisation
- Work collaboratively with managers, supervisors, kitchen teams, and other departments
- Support continuous improvement of service, operations, and team performance
- Maintain professional, respectful, and positive communication at all times
Personal Attributes
- Friendly, approachable, and positive attitude
- Reliable and punctual
- Willingness to learn and take feedback
- Flexible availability, including weekends
What We Offer
- A supportive, family-style working environment
- Opportunities to grow and develop your skills
- The chance to be part of an award-winning, well-established Cheshire business
- A workplace that values creativity and hard work