Job Description

Position: Friesian Rooms Shift Leader
Reports to: Department Supervisor | Department Manager

Job Summary

The Takeaway Shift Leader supports the Department Manager and Supervisor in the daily running of a busy takeaway with indoor and outdoor seating. This role focuses on leading the team during shifts, maintaining excellent customer service, and ensuring smooth, safe, and efficient operations.

This is a hands-on role requiring strong communication, organisation, and a proactive approach in a fast-paced hospitality environment.

Key Responsibilities

Operations & Service

Oversee day-to-day takeaway and front of house operations during shifts
Create and communicate shift briefs to ensure smooth service
Support opening and closing procedures as required
Maintain high standards of customer service, food quality, and presentation
Ensure compliance with HACCP procedures and completion of daily Logit reports
Monitor stock levels, wastage, and communicate requirements to management
Assist with stock checks, stock rotation, and date checking procedures
Assist with deliveries, ensuring correct storage and basic checks are completed
Carry out till reconciliation, cash handling, and banking procedures accurately
Ensure all operational tasks and checklists are completed during shifts

Team Leadership & Support

Lead, support, and motivate team members during shifts
Provide clear direction and communication to ensure efficient service
Support onboarding and basic training of new team members
Allocate daily tasks during shifts to ensure smooth workflow
Provide feedback to team members to support performance and development
Assist with one-to-one conversations when required in the absence of the Supervisor or Manager
Ensure team compliance with company procedures, food safety, hygiene, and allergen policies
Lead by example through professionalism, attitude, and work standards
Escalate staffing, performance, or operational issues to the Supervisor or Manager when needed

Customer Experience

Deliver friendly, professional, and efficient customer service at all times
Support handling of customer feedback and service issues, escalating where appropriate
Ensure all customer-facing areas (indoor seating, outdoor seating, counters, entrances, and waiting areas) are clean, tidy, and well presented
Ensure tables are cleared and cleaned promptly during service
Monitor customer toilet areas and report issues to management
Help create a welcoming and positive environment for all customers

Food Safety, Health & Safety

Follow all HACCP, food hygiene, allergen, and health & safety procedures at all times
Complete daily Logit reports, temperature checks, and all cleaning tasks as required
Maintain cleanliness and organisation across all front-of-house and service areas
Ensure safe food handling, storage, and preparation standards are followed
Report any health & safety concerns or risks to management immediately

Stock & Operational Support

Assist with monitoring stock levels, stock rotation, waste control, and stock organisation
Ensure wastage is recorded accurately following company procedures
Responsible for placing operational and same-day stock orders to ensure availability, supporting cost control and waste reduction
Support accurate stock handling during deliveries and service periods
Oversee opening and closing procedures and ensure operational standards are maintained
Support efficient service during busy periods through strong communication and organisation
Work collaboratively with managers, supervisors, kitchen teams, and other departments
Support continuous improvement of service, operations, and team performance
Maintain professional, respectful, and positive communication at all times

Personal Attributes

Friendly, approachable, and positive attitude
Reliable and punctual
Willingness to learn and take feedback
Flexible availability, including weekends

What We Offer

A supportive, family-style working environment
Opportunities to grow and develop your skills
The chance to be part of an award-winning, well-established Cheshire business
A workplace that values creativity and hard work