Retail Assistant

Available from Date: 1st Aug 26

Retail assistants play a crucial role in ensuring excellent customer service and smoothstore operations, handling tasks from cleaning, sales support to inventory management.

Key Responsibilities

• Greet customers warmly and assist with their enquiries
• Provide excellent customer service; comfortable in engaging with customers
• Provide product information and recommendations
• Operate the cash register and handle payments accurately and efficiently
• Maintain clean, organised, and well-stocked shelves
• Maintain clean, presentable shop, including entrance, floors and till areas
• Receive, unpack, and display merchandise
• Assist with stock control and inventory checks, highlighting shortages
• Handle customer complaints professionally and escalate when necessary
• Follow store policies, procedures, and health & safety guidelines
• Support promotions and sales initiatives

Skills and Qualifications

• Good communication and interpersonal skills
• Friendly, approachable, and customer-focused attitude
• Ability to work well in a team and independently
• Good time management and attention to detail
• To be comfortable to approach Senior member if they have any concerns
• Excellent teamwork skills; often work as part of a team, requiring collaboration with colleagues to meet store goals.

Working Conditions

• Flexible working hours, including weekends and holidays
• Standing for extended periods
• Fast-paced retail environment

Additional Duties

• Must be flexible to work weekends and across various sites within Cheshire