The Hollies Farm Shop is a vibrant and dynamic family-owned business nestled in the heart of Cheshire's stunning countryside. With a passion for exceptional food and a commitment to championing the best produce from both near and far. Our ever-evolving selection of artisan-made breads, cheeses, cured meats, and luxury wines, beers, champagnes, and spirits are a testament to our dedication to quality and diversity. We take pride in sourcing only the freshest, locally produced fruits and vegetables, which we lovingly showcase alongside our international food picks. At the Hollies, we are constantly looking to the future and striving to innovate, while always staying true to our roots. Our team of friendly and knowledgeable staff is always on hand to offer advice and recommendations, and we are committed to providing a shopping experience that is second to none.
Key Responsibilities
1. Service & Kitchen team support
- Food preparation, ensuring all dishes meet quality standards
- Create and maintain a positive, collaborative atmosphere on shift
- Represent the department in dealings with suppliers or environmental health officers in the manager’s absence
- Maintain excellent standards of food hygiene, safety, and compliance
- Work seamlessly with other departments to ensure smooth overall operations
2. Customer Service
- Greet customers warmly and provide a friendly, welcoming experience
- Take customer orders accurately and efficiently
- Answer questions about menu items, ingredients, and allergens
- Handle customer payments with care and accuracy
- Resolve customer concerns politely and professionally
3. Customer experience
- Deliver top-tier customer service, responding to queries and resolving concerns where necessary
- Ensure consistency during busy breakfast, brunch, and lunch services
- Handle any customer complaints in a calm and professional manner
4. Food & Beverage Service
- Prepare and serve coffee, tea, and other beverages to company standards
- Serve food items in accordance with food safety and hygiene standards
- Restock displays, fridges, and service areas as needed
5. Cleanliness & Organisation
- Maintain cleanliness of all takeaway areas, including counters, equipment, indoor seating area, external seating area,
- Follow health, safety, and hygiene regulations at all times, including wearing aprons, hair tied back, hand washing, no eating (hand to mouth)
- Assist with all opening and closing duties, including Logit records
6. Team Support
- Work collaboratively with baristas and kitchen staff
- Follow instructions from supervisors and managers
- Support smooth daily operations during busy periods
7. Inventory & stock control
- Monitor stock levels, rotate products (fridge and freezer), and minimise waste
- Maintain accurate inventory records
- Keep stock areas orderly and accessible
- Ensure inventory storage supports efficiency and cleanliness
You’ll have:
- Strong initiative and sound decision-making abilities
- The resilience to handle pressure and fluctuating workloads
- High standards of cleanliness and attention to hygiene protocols
- A proactive approach to safety and compliance across the department