Here at the Hollies Farm Shop we’re looking for a hands-on, people-focused FOH/Kitchen Assistant to join our vibrant team. This is a dynamic split role where you’ll will be both front-of-house service and kitchen support, ensuring every guest enjoys exceptional food and a warm, memorable experience.

You’ll be the link between the Front of house and kitchen pass, providing excellent customer, maintaining high standards to deliver excellence. From distributing food and drink to greeting guests with genuine warmth, you’ll set the tone for quality and hospitality.

As Front of House and Kitchen assistant you will support the Café Shift Leaders and the Cafe Manager in overseeing daily operations, leading the front-of-house team, and ensuring excellent customer service. This role is hands-on and requires strong leadership, organiastional skills, and a passion for hospitality.

Key Responsibilities:

Customer Service

Greet customers warmly and provide a friendly, welcoming experience
Take customer orders accurately and efficiently
Answer questions about menu items, ingredients, and allergens
Handle customer payments with care and accuracy
Resolve customer concerns politely and professionally

Food & Beverage Service

Prepare and serve coffee, tea, and other beverages to company standards
Serve food items in accordance with food safety and hygiene standards
Restock displays, fridges, and service areas as needed

Cleanliness & Organisation

Maintain cleanliness of all takeaway areas, including counters, equipment, indoor seating area, external seating area,
Follow health, safety, and hygiene regulations at all times, including wearing aprons, hair tied back, hand washing, no eating (hand to mouth)
Assist with all opening and closing duties, including Logit records

Team Support

Work collaboratively with baristas and kitchen staff
Follow instructions from supervisors and managers
Support smooth daily operations during busy periods

Skills & Qualifications:

Strong communication and interpersonal skills
Ability to work in a fast-paced environment
Basic cash handling skills
Good time management and attention to detail

Personal Attributes:

Friendly, approachable, and positive attitude
Reliable and punctual
Willingness to learn and take feedback
Flexible availability, including weekends and holidays

Benefits:

Employee discount
On-site parking

If you’re a passion for great food, smooth service, and creating a positive team culture, we’d love to hear from you.