Here at the Hollies Farm Shop we’re looking for a hands-on, people-focused FOH/Kitchen Shift Lead to join our vibrant team. This is a dynamic split role where you’ll lead both front-of-house service and support our kitchen team, ensuring every guest enjoys exceptional food and a warm, memorable experience.

You’ll be the link between the Front of house and kitchen pass, coordinating service, maintaining high standards, and motivating the team to deliver excellence. From distributing food and drink to greeting guests with genuine warmth, you’ll set the tone for quality and hospitality.

As Shift leader you will support the Café Manager in overseeing daily operations, leading the front-of-house team, and ensuring excellent customer service. This role is hands-on and requires strong leadership, organiastional skills, and a passion for hospitality.

Key Responsibilities:

Operations & Service

Oversee day-to-day café operations, creating shift briefs to ensure smooth service
Maintain high standards of customer service and product quality
Oversee opening and closing procedures
Complying with HACCP procedures and daily Logit reports
Monitor stock levels, wastage and assist with ordering and inventory control
Handle cash control, daily takings, and appropriate reporting

Team Leadership

Lead, motivate, and support café staff during shifts
Assist with staff training and onboarding
Allocate duties and manage shift coverage
Ensure team compliance with company policies and procedures

Customer Experience

Handle customer feedback, complaints, and service issues professionally
Build positive relationships with regular customers
Ensure the café environment is welcoming, clean, and organised in all areas

Quality, Health & Safety

Ensure compliance with food safety, hygiene, and workplace health and safety standards
Monitor cleanliness and presentation of all front-of-house areas, including seatings areas
Support quality control for food and beverage preparation, maintaining consistency

Administration & Reporting

Assist with cash handling, POS reconciliation, and daily reporting
Support the Café/takeaway Manager with rostering and operational planning
Communicate effectively with management regarding issues or improvements

Skills & Qualifications:

Previous experience in a café/takeaway role
Strong leadership and communication skills
Excellent customer service and problem-solving abilities
Ability to work under pressure in a fast-paced environment
Basic computer and POS system knowledge and willingness to learn

Personal Attributes:

Professional, approachable, and confident leader
Organised with strong attention to detail
Reliable and flexible with availability (including weekends)
Passionate about hospitality and team development

In the absence of the Café Manager, you will act as the senior on duty, always maintaining professionalism and discretion and using positive, supportive terminology when representing the business.

You will be responsible for completing rota and payroll duties accurately and on time
You will place orders efficiently, monitor stock levels, and minimize waste
You will lead by example, keeping the team motivated, engaged, and focused during service
You will conduct regular one-to-one meetings with team members to provide feedback, support development, and address any performance or wellbeing concerns

Benefits:

Employee discount
On-site parking

If you’re a natural leader with a passion for great food, smooth service, and creating a positive team culture, we’d love to hear from you.